Morris A. Cohen Faculty Profile
Morris A. Cohen
Panasonic Professor of
Manufacturing and Logistics; Professor of Operations and
Co-Director, Fishman-Davidson Center for Service and
PhD, Northwestern University, 1974; MSc, Northwestern
University, 1971; BASc, University of Toronto, 1970
supply chain strategy & solutions; supply chain
coordination; performance based incentives & contracting; servicization & product-service systems; service quality measurement; global operations strategy; benchmarking of manufacturing/logistics systems;
manufacturing/marketing interfaces; procurement/supplier
chain strategy: Sivorsky, Intel, Dupont (Lycra), Campbell Soup Company,
Booz-Allen & Hamilton, Apple; Service parts logistics:
Servigistics, Lockheed Martin Aeronautics, Applied Materials, IBM, General Motors,
Saturn, Intel, MCA Solutions, Teradyne, U.S. Navy, Defense Logistics
Agency; Logistics and distribution strategy: Gemini Consulting,
Saturn, Merck & Co. Inc.; Inventory control systems:
MBNA America Bank, Anderson Consulting, MCA Solutions; New product
development: Campbell Soup Company; Expert witness: Motorola
Class Action, Asbestos Industrial Class Action, Airline competition
Supply chain coordination - Development of incentives and information
to support material management in supplier/buyer relationships
including performance logistics with a focus on aerospace and defense
Service quality assessment, warranties and product quality interactions.
Asset management policies to maximize product availability
in large scale, multi-indenture service supply chains in military,
aerospace, and high-tech indusctries.
Flexible maintenance sourcing for repairables.
Academic Positions Held
Wharton: 1974-present (named Matsushita/Panasonic
Professor of Manufacturing and Logistics, 1991; Chairperson,
Operations & Information Management Department, 1992-95;
Co-Director, Fishman Davidson Center for Service and
Operations Management, 1995-present; Co-Director, Center for
Manufacturing and Logistics Research, 1991-95).
appointments: Massachusetts Institute of Technology;
Stanford University; Shanghai Jiao Tong University, People's
Republic of China
CEO/Founder, MCA Solutions LLC, 1999-2002; Chairman, MCA Solutions Inc. 2002-2012; Policy
Analyst, Planning Branch, Treasury Board Secretariat,
Government of Canada, 1971-72; Systems Analyst, Institute for
the Quantitative Analysis of Social and Economic Policy,
University of Toronto, 1970; Bio-Medical Engineer, Department
of Bio-Medical Engineering and Biophysics, Toronto General
Career and Recent Professional Awards;
Distinguished Fellow, Manufacturing & Service Operations
Management Society, 2004; Ernst & Young - Entrepreneur of
the Year (Mid-Atlantic region finalist), 2004; Institute of
Industrial Engineers Best Paper Published in IIE Transactions,
1999; S.J. Hardy Award for Best Paper in Operations Management,
Decision Sciences Institute, 1990; Edelman Prize for best practice
in Operations Research (finalist), 1990; Lauder Institute Prize
for Advances in Theory and Practice of International
Engineering Advisory Committee, National Science
Foundation, 1999-2001; Senior Editor, Manufacturing and
Service Operations Management, 1996-present; Editorial
Board, Journal of Operations Management,
1989-present; Editorial Board, Supply Chain
Management Review, 1995-2000
Corporate and Public Sector Leadership
Board of Directors, Vlasic Foods
(with J.A. Guajardo, S. Kim and S. Netessine),
"Impact of Performance-Based Contracting on Product Reliability: An Empirical Analysis." Forthcoming, Management Science, 2012.
(with C. Terwiesch, T. Ho and J. Ren),
"Information Sharing In A Long Term Supply Chain Relationship: The Role of Customer Review Strategy."
Operations Research, Volume 58, No. 1, 2010.
(with S. Kim, S. Netessine and S. Veeraraghavan),
"Contracting for Infrequent Restoration and Recovery of Mission Critical Systems." Management Science, Volume 56, No. 9, pp. 1551-1567, 2010.
(with N. Agrawal and V. Agrawal),
"Achieving Breakthrough Service Delivery Through Dynamic Asset Deployment Strategies." Interfaces, 2006.
(with S. Kim and S. Netessine),
"Performance Contracting in After-Sales Service Supply Chains." Working Paper, OPIM
Department, The Wharton School, Management Science, Volume 53, No. 12, pp.1843-1858, 2007.
(with N. Agrawal and V. Agrawal),
"Delivering Customer Value Through After Sales Support of Products: The New Road
to Profitability and Competitive Advantage." Harvard Business Review, 2006.