Morris A. Cohen
Panasonic Professor of
Manufacturing and Logistics


Fishman-Davidson Center
for Service and Operations
Management




The Service Supply Chain

Higher product performance expectations along with increased focus on the strategic value of customer service are accelerating the adoption of service centric competitive strategies in many industries. The service supply chain focuses on the business processes and resources that support after-sales customer relationships throughout the life of the product.


The Thought Leaders Forum

The Service Supply Chain Thought Leaders Forum is an industry/academic conference co-sponsored by Wharton's Fishman-Davidson Center at the University of Pennsylvania. The Thought Leaders Forum brings together a select group of senior executives from diverse industries, government officials, and academic researchers to share ideas on the strategic challenges and competitive opportunities of service supply chain management.

Participation is by invitation only.