The Service Supply Chain
Higher product performance expectations along with increased focus on the strategic value of
customer service are accelerating the adoption of service centric competitive strategies in
many industries. The service supply chain focuses on the business processes and resources that
support after-sales customer relationships throughout the life of the product.
The Thought Leaders Forum
The Service Supply Chain Thought Leaders Forum is an industry/academic conference co-sponsored by
Wharton's Fishman-Davidson Center at the University of Pennsylvania. The Thought Leaders Forum brings
together a select group of senior executives from diverse industries, government officials, and
academic researchers to share ideas on the strategic challenges and competitive opportunities of
service supply chain management.
Participation is by invitation only.