Topics

• How should the service supply chains be designed to support customer value generation focused strategies?
• What is the role of outsourcing - from 3PLs, contact manufacturers, service providers and others?
• How are performance based incentives being used to align customers and suppliers in the service supply chain and what is the current and potential impact?
• Update on implementation of service based strategies at leading firms in high technology industries.
• Update on the role of advanced technologies in supporting transformation to the emerging business model of value generation support.