faculty research

The Center funds individual faculty to conduct research to validate, explore, and develop insights relating operations management issues in the services and manufacturing sectors.

2nd Annual Conf on Empirical Operations Management, (2007)

Christian Terwiesch, Taylor Randall, Vishal Gaur, The Wharton School

The objective of the conference remains to establish a community of scholars with a common passion for empirical investigation in Operations Management. During these two days, participants can exchange experiences and ideas, discuss methodological issues, and grow together as a group of colleagues with a common research interest.

Performance Based Logistics: An Empirical Study, (2007)

Morris Cohen, Sang-Hyun Kim, Serguei Netessine, The Wharton School

The principal goal of this research project is to determine the drivers of performance improvement under Performance Based Logistics (PBL) programs for product support and sustainment. The research will be conducted through data analysis based on econometric methodologies. We initiated the data collection effort and obtained data from one aircraft engine manufacturer. We are continuing to refine this data plus we are discussing data requirements with two aircraft manufacturers as well as with additional programs from the engine manufacturer.

Retail Store Execution, (2007)

Nicole DeHoratius, Marshall Fisher, Serguei Netessine, The Wharton School and Univ. of Chicago GSB

The goal of this project is to identify corporate policies in managing stores that result in outstanding store execution, customer experience and financial performance.

Revenue Management for Arts Organizations: A Pilot Study at Arden Theatre, Philadelphia, (2007)

Senthil Veeraraghavan, The Wharton School

In this research project, we aim to provide revenue management recommendations to Greater Philadelphia Cultural Alliance and Arden Theater, Philadelphia to help overcome this two-sided information asymmetry and successfully employ revenue management principles. Stated simply, our value proposition is that by introducing revenue management principles to non-traditional areas like arts & sports organizations, we aim to create an avenue for advancing service and operations management ideas in newer areas traditionally lacking them. We can also create a better match between the products/services preferred by customers with products supplied by organizations.