Noah Gans


Papers Published or to Appear in Refereed Journals

·         N. Gans and G. van Ryzin.  Optimal Control of a Multi-Class, Flexible Queueing System.  Operations Research, 45:677-693, 1997.  [PDF file]

·         N. Gans and G. van Ryzin.  Optimal Dynamic Scheduling of a General Class of Parallel-Processing Queueing Systems.  Advances in Applied Probability, 30:1130-1156, 1998.
[PDF file]

·         N. Gans and G. van Ryzin.  Dynamic Vehicle Dispatching: Optimal Heavy Traffic Performance and Practical Insights.  Operations Research, 47:675-692, 1999. [PDF file]

·         N. Gans.  Customer Loyalty and Supplier Quality Competition.  Management Science, 48:207-221, 2002.  [PDF file]

·         N. Gans and Y-P. Zhou.  Managing Learning and Turnover in Employee Staffing.  Operations Research, 50:991–1006, 2002.  [PDF file]

·         N. Gans and Y-P. Zhou.  A Call-Routing Problem with Service-Level Constraints.  Operations Research, 51:255–271, 2003.  [PDF file]

·         Gans, N., G. Koole and A. Mandelbaum.  Telephone Call Centers: Tutorial, Review, and Research Prospects," M&SOM, 5:79–141, 2003.  [PDF file]

·         Savin, S., M. Cohen, N. Gans, and Z. Katalan.  Capacity Management in Rental Businesses with Two Customer Bases.  Operations Research, 53:617–631, 2005.  [PDF file]

·         L. Brown, N. Gans, A. Mandelbaum, A. Sakov, H. Shen, S. Zeltyn and L. Zhao.  Statistical Analysis of a Telephone Call Center: A Queueing-Science Perspective.  JASA, 100:36–50, 2005.  [PDF file]

·         N. Gans, and Y-P. Zhou.  Call-Routing Schemes for Call-Center Outsourcing, M&SOM, 9:33-50.  [PDF file]

·         N. Gans and S. Savin.  Pricing and Capacity Rationing in Rentals, Management Science, 53:390-407. [PDF file]

·         N. Gans, G. Knox, and R. Croson.  Simple Models of Discrete Choice and Their Performance in Bandit Experiments, to appear in M&SOM.  [PDF file]

 

Working Papers

·         S. Chick and N. Gans.  An Economic Analysis of Simulation Selection Problems.  [PDF file]

·         N. Bakshi and N. Gans.  Securing the Containerized Supply Chain: An Economic analysis of C-TPAT. [PDF file]

 

Teaching Cases

·         N. Gans, Z. Katalan, and J. Young, Offshore Drilling Incorporated.  [PDF file]

 

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Last Modified: 04/06/2007